Technical Support Representative  
Ovex Technologies Pvt Ltd   More jobs from this company

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Job Title:   Technical Support Representative
Category:   Customer Support
Job For:   Student/Alumni
Total Positions:   1
Job Location:   Islamabad, Lahore
Gender:   Both
Minimum Education:   Bachelors
Degree Title:   BCS/BIT/MCS/MBIT
Career Level:   Entry Level
Minimum Experience:   Less than 1 Year
Salary Range:   PKR 15,000 to 20,000 per month
Apply By:   Apr 25, 2010
Job Description:

Technical support jobs involve assisting the customer over the phone, via e-mail, or through a remote desktop computer to solve problems and perform diagnostic checks. These specialists must have advanced knowledge of the computer system, anti virus software programs, and they are often required to walk the customer through the problem-solving process.

Required Skills:
Minimum Graduate
Preferably holds degrees in information technology, computer sciences
Candidates must have very strong problem-solving skills, be centered on customer service, consistency, and excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Excellent command over MS Office and internet applications
Typing 35-40 wpm.
Past experience providing telephone and remote technical Support
Experience in troubleshooting hardware and software including PCs, laptops, printers and LAN/WAN
Experience with Microsoft Operating Systems (Win NT, Win2000,XP and Vista) and Microsoft Office products
Experience in a high call volume environment
Experience in usage of internet related applications such as E-Mail clients, FTP clients and Web Browsers.
Experience in installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, over the phone

Company Information
Company Name:  Ovex Technologies Pvt Ltd
Company Description:
Ovex Technologies is Pakistan's largest offshore BPO solutions provider and a leading exporter of IT solutions. With an exponential growth rate and a current resource pool of over 670 highly qualified and trained personnel, we offer global operational capabilities with 24/7 support for all our clients and operational teams and three fully integrated state-of-the-art redundant facilities with certified consultants aiding customers in driving sustainable cost effective business growth.

Ovex Technologies is an ISO 9001:2008 certified company that understands the diverse technological needs and demands of an evolving global enterprise. With in-depth expertise over numerous industry verticals, we provide unified customer care and exceptional services through our collaborative customer management model. Our services portfolio includes comprehensive Outsourcing Solutions, driven by our belief in constant innovation and sustained growth.

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